Hotel Experience Strengthened By Robotics and AI

The future is here with Robotics and Artificial Intelligence, while these two advanced technologies bring exciting opportunities to industries with a promise to enhance our future more automated and efficient. These technologies will never forget to surprise us with advances, and there can be no industries left untouched by these technologies. 

For instance, the robotics and AI market are the “cool concepts” for the future and are developing even faster than we expected. Both are truly powerful markets, and the combination of these two technologies could transform our lives for the better. 

The covid-19 pandemic has flipped the industry upside down and constrained another discussion about the hotel staff and visitor wellbeing. A personalized and human connection for the hotel experience will never become outdated, but robotic technology can reliably improve the game. 

Client experience drives more than 66% of client reliability, as shown in research by Gartner. To increase overall satisfaction that improves loyalty and repeated customer visits, investing in the right technologies makes guests feel safe and comfortable. At the same time, they stay in hotels in the current year. 

Here are the three areas covered where these latest technologies will hugely affect the hotel experience and offer a customized stay for guests. 

Within The Lobby

During the guest arrival into the hotel, instead of the usual greeting with a front desk agent, face masks, physical barriers, and distancing is the standard. Unfortunately, few hotels like Hotel Sky in Johannesburg use automated attendants to welcome guests and serve them from check-in to porting baggage to their rooms. Apart from the usual tasks for assisting guests, these robots will also scan the facial expressions of guests to analyze the sentiments of guest’s experiences.

Another easiest way to avoid crowds, contact staff, and consume time is that the self-service kiosks that are similar to those available in airports will allow guests to recognize their loyalty preferences, power over their interactions, and encourage them to check-in at ease.

Nowadays, hotels are planning to bring new approaches to substitute usual concierge services in order to avoid guests waiting for long in the lobby, accelerate wait times and limit exposure to nearby people. The robot concierge service is used in hotels like Hilton that offers suggestions, hotel information and directions. Another versatile method for an efficient yet a personalized experience is the mobile app that allows guests to avoid queues. 

Within The Room

Utilizing the latest technology, loyalty profiles, and data takes guests into a super customer in-room stay approach. For example, when returning loyalty members check-in, room temperature will be set automatically, favourite music of the guest played, and the curtains are left open to view the beauty of the top-floor in the hotel room, just as the guests prefer.

Involving voice technology and AI further enhances guests’ in-room experience through assistants to completely manage the environment hands-free to avoid touchpoints like the light switches, remote, thermostat, etc. Artificial Intelligence also allows guests to make special requests for snacks, food, coffee, towels, pillows, or even the morning newspapers to be delivered outside the room without human contact. 

Similar to your Netflix account, robotic services will work based on your choices and preferences to build the profile and provide suggestions. Whether booking amenities through an app or requesting room services through voice assistants, this record can be utilized for future upsells or boost loyalty during their stay.

Around the Hotel – Shared Areas and Amenities

A survey from the American Hotel and Lodging Association (AHLA) tracked down that, when choosing a hotel, 62% of visitors consider cleanliness and safety conventions as their number two priority; in contrast, 38% of guests pre-covid. Because of this, hotels need to carry out new wellbeing and security measures. 

During these tough times, customers expect to gain complete access to hotel amenities, including dining services, gym access, and swimming pool use. However, there are also options for guests like granting access to menus, ordering and paying for the food from their gadgets, and many other options to use other facilities.

The latest robotic technology and Artificial Intelligence respond to the way guests interact with them through their actions and preferences, stored for building profiles. The more guests stayed and the information gathered, the more opportunity for the hotel to construct custom-made facilities based on the wants and needs. Whether using the robot concierge for greeting guests, automatic vacuums for peace of mind or mobile app and voice technology to let guests be in control, these robotic and AI-driven technologies will have a positive impact and hold all the possibilities to keep guests coming back.